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Welcome to the Naming & Shaming of the UK's Worst Employer 

MFI Furniture Ltd

Naming & Shaming Menu

» Billy Taylor:
Security Supervisor, MFI Runcorn 

» Steph Cusak: HR Officer, MFI Runcorn

» Jim Turner: General Manager, MFI Runcorn 

» Richard Armstrong: HR Manager, MFI Ltd 

» Dave Pocknall: Employment Relations, MFI Ltd 

»
Laura Ryan: HR Director, MFI Ltd 

»
JOHN HANCOCK: CEO, MFI Ltd 

» Transport & General Workers Union: Signed a sweetheart deal with MFI Ltd 

»
MFI UK's Solicitor: Not named but definitely shamed!! 

»
The British Government: Deny rights for UK temporary workers 

»
Printable Version: Print this case out to share with your colleagues

» View the full case against MFI Ltd: Ray's entire case is online



Billy Taylor: Security Supervisor for MFI Runcorn

Billy Taylor is the man responsible for Ray's ill health & on going unemployment. He is guilty of the following crimes against Ray Jones: (In chronological order)

» He did not fill in Ray's contract of employment

» He only allowed Ray to have 3 days training for a very complex job

» He spoke about Ray's 'mistakes' to Ray's brother instead of to Ray himself.

» Ray's contract stated he was entitled to overtime but the Supervisor refused it

» He forced Ray to work bank & statutory holidays - against his contract 

» He lied to Ray about him being taken on permanently after 6 months

» He allowed another Guard to do the rotas leaving Ray with illegal shift patterns, making him work 
  12 & 13 hour shifts with an 8 hour rest in between

» He allowed a 12 year old girl into the lodge who swapped keys around, spilt fizzy drinks on the 
  CCTV equipment, dropped crisps & sweet wrappers all over the lodge

» He passed all of his duties on to Ray & his colleagues so he did nothing on his shift

» He took Ray off the First Aid Course but continued telling Ray he had to carry out first aid on 
  injured workers

» He refused to give Ray a winter uniform, forcing him to wear short sleeves in the middle of winter

» He spread malicious gossip around the factory that Ray was a shit stirrer

» He circled or penned out Ray's messages in the security handover book - a sack able offence if it  
  was anyone but Billy Taylor who did this

» He called Ray a militant when he joined a union

» He left 'catchphrases' instead of detailed instructions for Ray to follow

» He refused to give Ray credit or thanks for any good work that he had done, even work done that 
  was beyond his job description

» He told Ray he had a group four guard lined up for his job - this 'threat' came true

» He aimed filthy, abusive language at Ray everytime he spoke to him

» He gave Ray an unfair share of shift patterns so that he could bully Ray every day

» He complained to MFI Runcorn's HR Officer, Steph Cusak about Ray's 'Poor Work Performance' 
  without producing any evidence to support his accusations

» He refused to allocate holidays that Ray requested & then booked himself off for the dates Ray 
  had asked for

» He used his power of authority against Ray & forced him to attend a very unfair disciplinary which 
  consisted of the following accusations:

Failed to lock up warehouse & turn out lights - the factory workers had told Ray that a mountain of pallets were blocking the light switches & that they had locked up themselves - Billy Taylor told Ray during the disciplinary that he should have climbed over the mountain of pallets - have we mentioned that Billy Taylor was Ray's Health & Safety Officer??

Wrote on the Master Rota - Billy Taylor had put the incorrect amount of hours worked in Ray's total - so Ray amended it

Complained about the rota - Ray complained because he was being given illegal shifts, is this a disciplinary offence - it is when Billy does the rotas and you complain

Failed to fill up a pool car - It was not Ray's job to fill up the pool cars, that job belonged to Billy Taylor & Ray had filled the car up, he made an admin mistake in the book - ¼ full instead of ¾ full - Billy Taylor didn't even know how much fuel the car held - ridiculous

Too many hours worked - this is the accusation that was omitted but Steph still put down a reply from Ray - amazing..

Allowed a car on site - now even the supervisor had done this, it was impossible to stop some cars because they couldn't leave the lodge to chase after them - this is appalling..

Allowed a motor bike on site - this is a lie, no motor bike was on site. He must have needed a number 10 to round things off..

Weekend workforce register - ray was accused of not filling these sheets in, accusing him of not knowing how to do it - Ray had always filled those registers in but now it was the managers responsibility, not Ray's. 2 managers forgot to hand theirs in, so Ray filled out spare ones & commented in the book that the 2 managers hadn't handed theirs in - Billy Taylor didn't even bother to check to see if Ray had filled them in so, Ray got disciplined for doing 2 managers jobs - very sad.

Went to the toilet during an 8 hour shift - can someone really get a final warning for this - this is pathetic

& finally, failed to fill the fire alarm with paper - this was not Ray's responsibility & the paper ran out before Ray came on shift - Billy Taylor was in charge of office administration so it was his job - he just can't do anything wrong can he..

So, we ask the question, if this isn't a bullying campaign, what is? We haven't finished yet.. Billy Taylor was caught on tape, manhandling & threatening Ray with physical violence in front of 2 witnesses - any other worker would be instantly dismissed, but not Billy Taylor aka Teflon Man

Billy Taylor has also been found guilty of the following:

» Allowed Frank Powell, another guard, to threaten Ray's brother, also another guard with physical violence

» Forced Ray's brother to bring his 15 year old son in to cover part of his night shift because the supervisor refused to come in, which incidentally is why he gets paid more than the guards

» Snatched all of the overtime pay because he had credit cards to pay off - he messed the guards shifts up so no one else could put in for it, what a selfish thing to do

» He allowed pornographic material to be distributed from the lodge - against company regulations

» He allowed the Factories Pool Car to be driven without an MOT

» He kept out of date duty sheets which referred to people authorized to hand out health & safety passes to workers

Now we come to the disciplinary in which we introduce you to..


Steph Cusak: HR Officer for MFI Runcorn

Steph Cusak is guilty of the following crimes against Ray Jones:

» She removed his entitlement to overtime pay from his contract without notice

»
She failed to keep detailed records of meetings with Ray

» She supported Billy Taylor's unfair disciplinary against Ray by allowing the following:

» She failed to carry out an independent investigation to substantiate Billy Taylor's accusations

»
She arranged the disciplinary to happen after Ray had just completed the night shift because he would be tired

»
Ray was not told what he was being disciplined for

»
No dates were given for the accusations made against Ray

»
Billy Taylor continually interrupted Ray's explanations for each accusation

»
No evidence was produced to support Billy Taylor's accusation

»
Ray was given a final warning for his first 'offence'

» He was not told what improvements were expected of him

» He was not told how long he had to appeal

»
He was not given a letter confirming the 'final warning'

»
He was not told how long the 'final warning' would stay on his record

»
Ray was told there were 10 accusations against him but only 9 were brought up at the disciplinary, however, in Steph's notes, she wrote down 10 replies from Ray instead of 9

»
Billy Taylor & Steph Cusak removed the handover book that could vindicate Ray & refused to give it to him, they also refused to photocopy it because they knew it would prove Billy is a Bully

» Steph Cusak only gave Ray 48hrs to appeal - his contract states 7 days

If this wasn't bad enough, Steph decided that Ray should be disciplined again - this time for tape recording Billy Taylor bullying him - Steph decided in her wisdom that Ray should be dragged into the office & disciplined whilst he was signed off work by his doctor - his illness at this point is recorded as 'Stress & Depression caused by workplace bullying'. Ray was unable to drive because his doctor had prescribed serious medication to prevent him from committing suicide, so he missed the second disciplinary. It should be noted that the disciplinary letter was hand delivered to the wrong address by the company's gardener

Steph was aware of Ray's situation but this didn't bother her - she now decided that 2 weeks off sick was too much - even though Ray's contract stated he was allowed to be off under those circumstances - so, she trotted off to Alan Mercer who sacked Ray for being absent. Not because of his 'poor work performance' not because he 'taped his bullying supervisor' not for gross misconduct - Ray was dismissed because he was a temporary worker with no rights & Steph & Billy were up to their necks in it.. Again, they sent their Gardener out to hand deliver the letter - 2 letters went to 2 wrong addresses, Ray found out that he had been sacked when a woman knocked on his door saying a man had just put this letter through her letter box, she had opened it & was very sorry but he had been sacked - so much for confidentiality!!

Before we move on to the next bully, Steph committed another crime against Ray - She said that Ray had a 'poor work record' so we asked Steph to send us Ray's work records including all complaints that had been made about him - to make sure she couldn't get out of this one, we asked her to state if no complaints had been made..

Naughty Steph - she used this as her opportunity to send Ray her 'notes' (more like 3 year old scribble) from the disciplinary, the final warning letter & nothing else - she didn't send copies of his contracts or any of his work records, she also failed to mention if no complaints had been made - this is against the law Ms Cusak, have you never heard of Data Protection, temps do have rights. 

Your purpose as HR Officer is not to protect the workers, we know that - your job is to keep the company out of court - you failed miserably & you should be sacked - clueless!!

We now come to the crimes committed by the General Manager..


Jim Turner: General Manager, MFI Runcorn

Jim Turner had a Duty of Care to Ray which meant he had the overall responsibility to Ray's Health & Safety whilst he was in work.

Ray sent Jim Turner a letter, begging him for help because he was being bullied and he feared for his job because of his paranoid, incompetent supervisor, Billy Taylor but Jim Turner ignored Ray & Billy Taylor continued to bully Ray.

Jim Turner refused to see Ray after he had been manhandled & threatened with assault - he told Ray's legal advisor that he had received Ray's letter & he was carrying out his own investigation.

Jim Turner did not inform Ray of his findings, instead, Ray was dismissed from MFI Ltd by the Factory Manager, Alan Mercer whilst he was signed off work by his doctor.

Jim Turner later denied receiving Ray's letter when questioned by higher management - well Mr Turner, we don't like liars, especially ones like you who have a Duty of Care to your employees. 

If Ray had succeeded in killing himself, Jim Turner would have been charged with corporate manslaughter, a crime that carries a prison sentence - We ask the question; Is there a difference between ignorance & incompetence? In Jim Turner's case, no there isn't - the 2 go hand in hand.

Jim Turner supports workplace bullying & the workplace bully - we'll be keeping an eye on you from now on because it's quite obvious that you haven't got a clue about protecting your workers from harm.. tut tut

Because Jim Turner ignored Ray, he had no other choice than to tape record the bullying - he thought no one believed him, so Ray got himself wired up with a Dictaphone & boom mike & he taped Billy Taylor bullying him

This would now be used against Ray - he was not allowed to tape record his supervisor & this was a disciplinary offence - the disciplinary was to be carried out by Steph & Billy - again! Where was Jim Turner when all of this was happening? Hiding under his desk with the T&G Union??


Richard Armstrong: HR Manager, MFI Ltd 

Richard Armstrong was put in charge of investigating Rays complaint about Billy Taylor, his unfair dismissal & his untruthful, bias work records.

Unfortunately, he turned out to be just as incompetent, or should we say as stupid as the rest of them - his officer, Steph Cusak fed him a load of bull because she had to cover her incompetent backside. So, there is poor Richard quoting things to Ray as fact, only for evidence to be produced which proved he was 'misinformed'.

His faux pars were becoming ridiculous & slanderous so we had to end the meeting - he promised Ray that he had taken everything he said seriously & that he would keep Ray informed of his progress. He also altered the SSP1 form that Steph Cusak & the wages clerk had messed up with the wrong dates.

Richard Armstrong did not keep his promises - we never found out the outcome of his investigation - we left messages but he never returned them.

The more serious issue however is that Richard Armstrong refused to co operate with the Benefits agency who were trying to sort Ray's Incapacity Benefit claim out. Because Richard altered the dates, he had to confirm it in writing - the BA sent fax after fax but still nothing came back from Richard. In the mean time, Ray could not get benefits - his bank account was overdrawn & he had massive debts to pay off - he went without money for 3 months because Richard Armstrong decided to join in the bullying campaign against Ray.

As with most bullying cases, the victim can only take so much & this eventually happened to Ray - after finding out that his payment was to be delayed again, he attempted suicide.. fortunately, he didn't succeed. The Benefits Agency were informed of Ray's condition & his circumstances - they immediately put a customer relations officer in charge of his claim & she bypassed the red tape to hurry Ray's claim through.

Mr Armstrong.. You're a pathetic fool


Dave Pocknell: Employment Relations, MFI Ltd

David Pocknell was an absolute disgrace - he is a very rude & obnoxious man who stood up & shouted at Ray's Legal Advisor in a threatening manner during the meeting - all because she caught him out & he didn't like it - he told Ray to 'shut up' when he broke down as the tape recording of him being bullied by Billy Taylor was played - to stop Ray from crying, he opened the door so everyone could see him..

Dave Pocknell has no feelings, he is old school & does not understand the way things work in this century - he is insensitive & uncaring - his job title is a joke, or it would be if it wasn't a serious issue..

Well Mr Pocknell, Only the fool despises wisdom and instruction, you will do well to remember that!! 


Laura Ryan: HR Director, MFI Ltd

Poor Laura Ryan must have thought she was very clever - she listened to the bullies & read the bias untruthful reports, she didn't bother meeting or even speaking to Ray before sending him a letter full of defamatory bull.

Laura Ryan is guilty of the following:

» Accusing Ray of 'continued absence' the first time he had been off in 8 months & was in fact signed off work by his doctor - the reason, stress & depression caused by workplace bullying!

» Accused Ray of 'inadequate work performance' which resulted in a final warning - this was her understanding based on what Billy Taylor put in Ray's records.. Does Laura Ryan encourage management to treat their workers in this way?

»
Accused Ray of not attending the second disciplinary for tape recording Billy Taylor bullying him despite a 'series of communications' - does Laura know that the only communication Ray received about this disciplinary was via MFI Runcorn's Gardener who delivered the letter to the wrong address?

» Accused Ray of 'provoking & orchestrating an event with Billy Taylor which was tape recorded' - Billy Taylor does not need any encouragement to bully his workers - it's a mixture of him being incompetent & having a personality disorder which makes him bully - Ray taped Billy bullying him because Jim Turner ignored his pleas for help

» Accused Ray of not fulfilling his job description - the company didn't allow Ray to carry out his job description because they overloaded the guards with managerial tasks - The guards also carried out Billy Taylor's responsibilities - Ray did what he was told, he also went beyond his job description to help the company

» She accused Ray of being partly to blame for being bullied - what planet do you come from woman - you are the Director of HR yet you don't understand how bullies operate, but of course - Ray had been sacked & you didn't want to be made a fool of. She stated Billy Taylor had been disciplined for his behaviour on the tape recording, but for Ray, who was the victim, he got sacked - disgraceful!

»
She accused Ray of not knowing what his job description was - this is a joke, Billy Taylor's job description form was dated 1999 - it had security duties on it but because the guards were overloaded with other peoples work they couldn't carry out their duties - she went on to say that some practices that Ray had complained about had now been changed, but Ray was still in the wrong..

» They couldn't find evidence of pornographic materials but did find other illegal goods on site which she had now stopped, but Ray was still a bad worker..

» She then accused Ray of not following the correct complaints procedure - Ray did follow company procedure but because the General Manager doesn't give a toss about his workers, there is basically no point in complaining, is there Laura?

» She then went on to change Ray's date of dismissal yet again - Ray was now only given 4 days notice instead of a week - this was to mess Ray's benefit claim up again which was pure evil..

» Laura Ryan finally stated that they had covered up everything that Ray complained about & she could find no sufficient evidence to give Ray his job back - sick joke!!


John Hancock: CEO, MFI Ltd

John Hancock was kept informed of developments by us - everything that happened was carbon copied to him - he knew what Ray had been put through but he chose to ignore us & let his puppets speak for him instead.

Well Mr Hancock, you must realise by now that you cannot get away with abusing a British Citizen in this way & get away with it - even if the law allows you to.

You have chosen to support a lazy incompetent man who chose to abuse his power of authority & bully those he was supposed to encourage - you chose to get rid of a hard worker who went beyond his duties for your company with no thanks..

Your decision has put the health & safety of other MFI Ltd employees at risk because the bully is still there, continuing most of his old practices - how long do you think it will be before he does it again - will you continue to support him?

You might be good at saving money, but your not very good when it comes to treating your employees with a bit of respect - shame on you John Hancock, shame on you!!

You are a true Fat Cat who probably has pictures of Margaret Thatcher hanging on the walls - you shouldn't treat people like scum because they have a nasty habit of fighting back..

Do you own a conscience? We think NOT!!


Transport & General Workers Union (T&G)

Now we come to the union - the union who bullied their way into MFI. Only a handful of MFI workers wanted the T&G, the majority already had a union, one that fought for their members rights but MFI didn't like that so they signed a sweetheart deal with the T&G so that they were the only union the company would recognise - sod the fact no one wanted them.

Ray joined the T&G, he didn't know what was going on in the other branches of MFI but he thought that he would be safe with union support - only problem was, the T&G don't support the worker, they support the company.

Both Ray & his Legal Advisor rang Tommy Kerwin, we think he's the Branch secretary in Liverpool, anyway - he was told of every bullying incident - did he help Ray, did he hell.. Even when Ray was about to be sacked, he insisted that he didn't know who to speak to - we were not to speak to the General Manager, Jim Turner because according to Tommy Kerwin, Jim Turner did not employ Ray (Jim Turner's name is on the offer of employment letter)

Tommy Kerwin told us that the T&G would sue MFI for using a minor to cover part of a night shift at the supervisors request - then Tommy conveniently forgot about this..

The T&G took Ray's money but refused to help him - had he been with the union that the company ignored, he would have been supported..

Shame on you T&G - you should all hang your heads in shame - everyone is on to what you are doing (or not doing) & you are to be challenged - publicly.. You might think you can get away with these practices, but when the word spreads that you support workplace bullies, no one will want to know you!! Forewarned is Forearmed..

Your motto "Working for Your Rights" makes us sick to the stomach!!


MFI Ltd's Solicitor

We're not naming the solicitor because he was simply following orders, however, he threatened Ray which means we have to publish the details of his crimes.. 

This is the e-mail Ray received from the Solicitor: (our comments are in blue)


We act for MFI UK Ltd ("MFI")

It has been brought to our client's attention that you are using an identical domain name to our client's trading name.

Ok - we are not using an identical domain name & if this is the case, has an e-mail been sent to www.mfi.com or www.mfi.net or are we being singled out?

This is in our view a clear breach of our client's Intellectual Property. Our client also has an action against you for passing off. 

Passing Off means pretending to be someone else - have we ever claimed that we sell dodgy flat pack furniture? No we haven't..
We are Manufacturers Fighting Injustice in the UK, abbreviated, that is MFIUK - we are fighting an online campaign against injustice - we have never claimed to be doing anything else.

In addition we believe the domains do not justify any claim by you that you have a legitimate business interest in the names as you could quite easily refer to your site as Manufacturers Fighting Injustice UK.co.uk etc etc    

Ok, this one was funny - we went on a search & found a domain name that no one, except MFI Furniture Ltd, would want - MFI's full title www.mullardfurnitureindustriesuk.co.uk - or is it that only MFI are allowed to abbreviate their full title - do as we say & not as we do... 

Our client does not want to bring legal proceedings against you in this matter for trade mark infringement and or passing off. It would prefer a swift and speedy response and the immediate transfer of the domains. 

We laughed at this bit - any court would throw this case out & if they were silly enough to sue us, the media would have had a field day - & hang on, what's this, they wanted us to 'hand over' our domain names to them - Is this yet another MFI employee bullying Ray - tut tut..

However if we fail to hear from you we will have no option but advise our client to commence legal proceedings against you and seek the costs of such action from you.

Ok, so now we were being told that we would be taken to court if we didn't hand over our 3 domain names - We would like to know how MFI would get their costs from Ray as he was now unemployed & surviving on Incapacity Benefits..

Please revert to us immediately. We have advised our client to commence legal proceedings against you by the close of business Friday 9 August 2002.    

Oh good Lord - Ray is being threatened with Court Action unless he hands his domain names over to the people who abused him - Trans Corpus Meum Mortuum!!

MFI want Ray's domain names because they keep giving out their wrong e-mail address' & we keep getting their mail - this is not our fault, it's theirs. We do not receive misdirected e-mails for any other MFI company..

The solicitor apologised for the above e-mail insisting that it was a standard letter - we on the other hand say if it looks like a threat & it sounds like a threat, then it's a threat & we won't be threatened!!

We're still waiting to be taken to court by the way - we were so looking forward to it as well. We really hate it when people don't do what they promised (or threatened in this case)


The British Government

The British Government has a lot to answer for - by denying temporary workers (people with less than 12 months employment with the company) their human rights, they are basically allowing modern day slavery to thrive..

MFI Furniture Ltd are a prime example of this ridiculous loop hole - they are getting rid of their permanent workforce & replacing them with temporary workers because they have no rights - no right to a pension, holiday entitlement, full pay & bonuses & of course, temporary workers can be sacked for any reason without the company facing prosecution.

You could say that you have protected temporary workers by giving them full rights if their complaint about the company is serious - just like Ray's complaint however, no solicitor will take a case on unless a worker has 12 months because they can't get insurance for a no win no fee. 

Allegations of bullying can only be heard at a tribunal yet you must have 12 months employment before the Tribunal will recognise you - this is very wrong..

How can a British Citizen be treated the way Ray Jones was? How can a company as big as MFI Furniture Ltd get away with breaking the law yet face no consequences?

Can we please see a change in the law so that good, decent, hard working people like Ray Jones can take action against companies like MFI Furniture Ltd who nearly bullied him to death

If after reading Ray's story you feel you would like to have your say, please get in touch with your MP. One reason why you should support this campaign is that what happened to Ray Jones could happen to you or your friends or family - everytime someone starts a new job, they are automatically classed as a temporary worker who has no rights whatsoever - this is wrong & we have to make the Government see sense!

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